YOUR ORDER

[1] Within minutes of placing your order, you will receive an automated response, letting you know we have indeed recieved your order. If you do not receive this automated response, don't panic. Check your junk mail / spam folder to make sure it's not there. If it is, please mark the email as NOT JUNK and add our email address to your address book so in the future, the same thing does not happen again. Within a day or two, we will contact you with an email from a real live person to verify your order, let you know what was in stock, out of stock, on order, and let you know when your order will be shipped. Please note that occasionally it may take slightly longer for us to reply. Be patient, we're doing our best. We are not a faceless bunch of computers replying to your order -- we are human beings! Running around like crazy trying to process orders and get you your music!! [2] If we are out of some of your items and we think we will get them within a week or so, we can wait to ship. Or... If it's going to take longer than that to complete your order, we will ship what we have and then will contact you as the remainders arrive. [ note ] Due to the everchanging nature of the independent record business, we are not responsible for listed price changes (due to supplier price changes) and often cannot update our site fast enough to reflect these changes, but we will always try to let you know of any differences. And finally, you WILL NOT BE CHARGED until your order actually ships! We do NOT charge your card when you send in the secure order form, but only once your order is complete and is ready to ship out!

SHIPPING

DOMESTIC SHIPPING : 1-2 items $4.75 USPS Priority Mail 3+ items $6.50 UPS Ground Further Explanation (Please Read!): Within the USA, an order of 3 or more items will be shipped via UPS ground for a flat fee of $6.50. These packages are automatically insured and trackable. However, if your package contains just 1 or 2 items, we will ship your order via USPS Priority Mail, and charge you $4.75 for shipping. These packages are NOT insured or trackable, sorry. So if you desire those safeguards, please request UPS delivery at the $6.50 rate. You must mention this in the comments field of our online order form. Also, please note that UPS will not ship to PO Boxes. If you only have a PO Box, we can ship packages of 3+ items via US Postal Service and charge you by weight according to their rates. Special shipping needs (e.g. UPS Next Day) are also doable, just ask. Another important note: box sets DON'T (usually) count as one item. Sorry. A box set will generally bump you up into the "three or more items" category. Y'know, they're big. Boxes. INTERNATIONAL SHIPPING : For foreign customers we ship via USPS AIRMAIL ("USPS First Class Mail International"). Your price is based on the actual cost of shipping plus $1 (for boxes, padding, etc.). You can check the US Postal Service international rate calculator. (Use the "Package" category and see the price for "First Class Mail International", which is the way uninsured packages are sent. 1-3 cds is usually 1 pound.) Packages over 4 pounds automatically shift to the next shipping tier, which is "Priority Mail International". Packages under 4 pounds, but that are insured, also must be sent "Priority Mail International". INTERNATIONAL INSURANCE : You are hereby forewarned that Aquarius is not responsible if your international package gets lost in the mail. Insurance is your only recourse if your records never show up. Overseas shipping can be slow and undependable... and while we haven't experienced any *confirmed* permanently lost mail, insurance might provide some additional piece of mind. We strongly recommend it. But yes, it is very expensive. It's your choice. Again: Aquarius is not responsible for lost mail, so if you aren't willing to take a (slight but real) risk, please buy the insurance. International insurance is very expensive! In fact often the insurance costs more than the value of your package, in which case it obviously does not make sense to insure it. You can check the US Postal Service international rate calculator. (Use the "Package" category and see the price for "Priority Mail International", which is the way insured packages must be sent. 1-3 cds is usually 1 pound.) For example: for a one-pound package worth $18 going to England, shipping without insurance is about $10. But with insurance, the shipping / insurance total is over $20! However, if you're ordering a bunch of stuff, lps, boxsets, lots of cds, and your package looks like it will be close to 4 pounds, you might as well get insurance anyway, as it will already be bumped up to Priority, and insurance will only be a couple bucks more, plus with that much stuff, probably better to be on the safe side, but it's up to you of course. It is your reponsibility to check the international rate calculator in order to determine whether or not you want international insurance. If you tell us you want international insurance, we will add it to your order no matter how much it costs!

QUESTION?

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